🔗 LinkedIn пост · Lon Loveless · Revenue Growth Executive | Client Services & Customer Success | Strategic Accounts | GTM Strategy | AI-Enabled Transformation | Customer Retention & Expansion | Retail Technology · 2026-05-27 · 👍 6 · 💬 1 · 🔁 0
One retail trend I’m watching closely: Customers are increasingly arriving in stores already “AI informed.” They’ve already: ━━ 🤖 Compared products with AI tools ━━ 📊 Read summaries and reviews ━━ 🔍 Asked AI assistants for recommendations ━━ 🛒 Narrowed their options before entering the store ━━━━━━━━━━━━━━━ At first glance, this sounds like a threat to in-store retail teams. I actually think it changes the role — not eliminates it. ━━━━━━━━━━━━━━━ The opportunity now becomes: ━━ 🎯 Building trust ━━ 🏬 Demonstrating products live ━━ 🔄 Translating complexity into real-world use cases ━━ 🤝 Helping customers feel confident in the final decision ━━━━━━━━━━━━━━━ In high-consideration categories like consumer tech, the human interaction may actually become MORE important at the final decision point. ━━━━━━━━━━━━━━━ The retailers and partners that win won’t just deploy AI. They’ll prepare field teams for AI-informed shoppers. ━━━━━━━━━━━━━━━ Lon Loveless | Retail Strategy | Client Leadership | Revenue Growth retailtech aiinretail customerexperience retailleadership clientservices