🔗 LinkedIn пост · Brandon Dennis · AI for Private Events & Hospitality Revenue Operations | Former Events CEO | Co-Founder @ Hermetic AI · 2026-05-25 · 👍 11 · 💬 7 · 🔁 0
The Restaurant CEO Who Stopped Reading Five-Star Reviews A restaurant CEO told us about a habit his marketing team begged him to drop.
He only reads the three-star reviews.
Not the raves. Not the one-stars. Just the middle.
What he learned: Five-star reviews tell you nothing you can fix One-star reviews are usually a bad night, not a pattern Three-star guests almost came back — and didn’t The fixable problems all live in the middle
After eight months of reading only the middle: Repeat-visit rate climbed 21% Average review score rose from 4.1 to 4.6 Three of his four locations hit record covers
He told us: “Happy guests flatter you. Angry guests vent at you. The lukewarm ones actually tell you the truth.”
Loyalty isn’t won with the people who love you. It’s won with the ones who almost didn’t come back.